Service Request Ticket

Service Request Information

CONTACT	Name	Bruce, Eric	Date	Nov 07, 2009 08:38 AM
	Department	College of Education	Phone	88075
	Location		Email	brucee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	QP9420420TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:E3:45:C2
	Wireless NIC	00:26:08:F0:C9:EF
	Bluetooth NIC	00:26:4A:9D:73:A0

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Nov 23, 2009 10:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Nov 23, 2009 10:46 AM	Done	Add Attachment
Tricia Flaherty	Nov 13, 2009 11:46 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Brian Berkley	Nov 12, 2009 01:03 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Nov 12, 2009 01:03 PM	system is dead	Add Attachment
Brian Berkley	Nov 12, 2009 09:57 AM	Task reassigned to Brian Berkley.	Add Attachment
Kevin Elmore	Nov 07, 2009 11:04 AM	He says that he'll be available at home via email. He said you can call him at home, too if you need to. His number is 503-409-6687.	Add Attachment
Kevin Elmore	Nov 07, 2009 11:03 AM	It has a loud hum and the screen is still black. He says that last summer (2008) he had the same hum which was due to too much dust on the power supply. He says he's on loaner #3.	Add Attachment
Kevin Elmore	Nov 07, 2009 08:38 AM	he wen to start it up after being on a paternity leave and it has hung with the rainbow disc of death rotating on a black background. He tried to power it down and restart and got the same result again. Go to Ed 202 and ask Jenny or Kris for access to his office. He will be out of town for the next week.	Add Attachment