Service Request Ticket - # 34788

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2009 09:25 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090516[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727SFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715

Wired NIC 00:26:B9:73:DA:E6


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jan 29, 2010 11:17 AM
Task reassigned to Dale Goodell.
Add Attachment
Tricia Flaherty Jan 11, 2010 02:09 PM
Task reassigned to New Equip. Setup.
Add Attachment
Tricia Flaherty Jan 11, 2010 02:09 PM
This will be on the counter in ITC008 with GFA 
setup form please note that she has a special 
version of Filemaker
Add Attachment
Tricia Flaherty Jan 07, 2010 01:55 PM
Task reassigned to Tricia Flaherty.
Add Attachment
Nathan Higginbotham Nov 16, 2009 10:43 AM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Nathan Higginbotham Nov 11, 2009 08:58 AM
Task reassigned to UCS Tech.
Add Attachment
Nathan Higginbotham Nov 10, 2009 01:42 PM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Nathan Higginbotham Nov 10, 2009 01:42 PM
ran tools to help machine go faster until new one
can be supplied. waiting for new machines to come in.
Add Attachment
Nathan Higginbotham Nov 09, 2009 04:29 PM
Task reassigned to Nathan Higginbotham.
Add Attachment
Nathan Higginbotham Nov 09, 2009 10:42 AM
Trying to push for new machine. Trisha was out
today sick.
Add Attachment
Joshua Johnson Nov 09, 2009 09:25 AM
Kimbers computer will bring desk top but will not 
bring up Sun Java or any other programs that she 
has tried to access. Has restated the computer 
multipile times, and sitll having trouble 
accessing programs. 
Add Attachment