Service Request Ticket - # 34805

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2009 02:21 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060624[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron 6400 Dual Core, 1.83GHz, 667MHz FSB
Serial No. 88MJVC1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software Roxio Creator basic(bundled), MS Office 2007 Pro Plus from P0061124 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro

Wired NIC 00:19:B9:63:6F:C9


Wireless NIC 00:19:7E:42:4D:8B

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Brian Berkley Nov 19, 2009 11:09 AM 
Task reassigned to Self Resolved.
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Brian Berkley Nov 19, 2009 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Cinthya Mendez-Garcia Nov 19, 2009 10:17 AM 
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Nov 19, 2009 10:17 AM 
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Nov 19, 2009 10:17 AM 
****This is an email****
Why was this closed? This laptop is supposed to be
picked up the the Mother Board replaced.


Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
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Nathan Higginbotham Nov 19, 2009 10:02 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Nov 19, 2009 10:02 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Nov 16, 2009 03:19 PM 
This is the same problem as previous tasks that
have been worked on
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Nathan Higginbotham Nov 11, 2009 10:08 AM 
went to talk to her about this problem but she was
not in today.
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Joshua Johnson Nov 09, 2009 02:21 PM 
****This is an email****
Greetings,
 
Laptop 2006 0624 says it does not recognize the 
power source and the battery will not charge. I 
have taken it out of service and it will not be 
checked out to students. So please look at it 
when you get a chance. Thanks!
 
Angie Barry
Office Coordinator
Werner University Center
 503.838.8064  503.838.8064  phone
503.838.8427 fax
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