Service Request Ticket - # 34816

Service Request Ticket - # 34816

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Service Request Information

CONTACT	Name	Thompson, Kathryn	Date	Nov 09, 2009 04:28 PM
	Department	Behavioral Sciences Division	Phone	88315
	Location		Email	thompsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071102 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	BY1KDG1	Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	by1kdg1	Location	was Psychology Staff Laptop
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066717 installed as Office Pro 2003
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:9A:BF:13

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Nov 20, 2009 03:48 PM	says it is payed for says Teresa told her it was already to go. if there are any problems she will let us know.	Add Attachment
Cinthya Mendez-Garcia	Nov 20, 2009 03:47 PM	Task reassigned to Self Resolved.	Add Attachment
Cinthya Mendez-Garcia	Nov 20, 2009 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Nov 20, 2009 03:43 PM	called saying the dean is paying for it. lauren rosco asked the dean to pay for it.	Add Attachment
Gabriel Thrash	Nov 17, 2009 09:27 AM	Hi, this is Gabe with UCS. Your computer is ready but we need you to come check to see if you have paid with wireless. you can call us back at ext. 88925	Add Attachment
Cinthya Mendez-Garcia	Nov 13, 2009 03:40 PM	came in to drop off laptop says when it is done if someone can give her a call or deliver it to her office.	Add Attachment
Cinthya Mendez-Garcia	Nov 13, 2009 03:38 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Nov 13, 2009 03:38 PM	Kathy Thompson came in with the laptop.	Add Attachment
Teresa Hutchinson	Nov 13, 2009 03:07 PM	**This is an email** Hi Kathy, We were just following up with you regarding a service request that we have for you (#34816) that was in regards to a checkout computer that wasn't connecting to the WOU secure wireless network. If this is something that we can still be of assistance with, just let us know, we'll be happy to help. Thanks!	Add Attachment
Lance Jewett	Nov 13, 2009 08:42 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	Nov 10, 2009 02:58 PM	Called and left a VM	Add Attachment
Joshua Johnson	Nov 09, 2009 04:28 PM	CCAAgent needs a admin password. would like a tech to take a look at the computer. tueday and thurs 4-when ever thompsk@wou.edu	Add Attachment