Service Request Ticket - # 34825

Service Request Information

CONTACT Name Paraskevas, Cornelia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2009 09:24 AM
Department Humanities Division Phone 88477
Location Email paraskc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040670[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. j1t8z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:10:FB

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 14, 2009 09:50 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 14, 2009 09:50 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 14, 2009 09:50 AM 
****This is an email****

Hi--the person who came was not able to get my 
documents.  THat's OK--don't worry about it.
Cornelia
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Teresa Hutchinson Dec 10, 2009 09:00 AM 
****This is an email****

Hi Cornelia,

We were just checking in with you to see if you 
had some time during the break that we might be 
of assistance on the service request that we have 
for you (#34825) regarding being unable to open 
old Word documents.

If you could let us know some dates/times that 
might work, we'll be happy to help!

Thanks!
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Nathan Higginbotham Dec 01, 2009 12:26 PM 
Task reassigned to UCS Tech.
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Nathan Higginbotham Nov 23, 2009 10:35 AM 
This was her reply

Hi--how about next week, Tuesday or Thursday
starting at 9?  (I teach at noon)
Thanks
Cornelia
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Nathan Higginbotham Nov 23, 2009 09:22 AM 
*This is an Email*

Hello Cornelia,

This is Nathan from UCS, I am emailing you about
your problem opening your old word documents. I
was wondering when we could schedule a time for
another tech or I could stop by and check out the
issue.

Thanks

Nathan Higginbotham
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Nathan Higginbotham Nov 13, 2009 03:00 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Nov 13, 2009 02:59 PM 
called and left a voicemail to get a time to look
at the problem.
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Cinthya Mendez-Garcia Nov 10, 2009 09:24 AM 
message: 
"attempting to open a document that was currently
done in an older version of Microsoft..."


says the documents are on her machine, there are a
number of them she is trying to open. 

available times: 
today 12/noon-2pm
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