Service Request Ticket - # 34840

Service Request Information

CONTACT Name Barton-Brown, Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2009 01:58 PM
Department University Housing Phone 88928
Location Email browna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070469[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
Serial No. 6SCMZD1 Location PDR

CPU Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499, Adobe CS3 Design Pren WIN from P0064494

Wired NIC 00:1A:A0:6E:FE:4A

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Dec 03, 2009 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Dec 03, 2009 09:12 AM 
she says it is working
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Emily Kavanagh Nov 13, 2009 10:29 AM 
Still not working and she is here today till 2 
she can leave her computer on if you want.
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Lance Jewett Nov 12, 2009 04:50 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 12, 2009 04:50 PM 
It seemed to work today but she was not in. she
will be in tomorrow from 10-2
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Chris Marsaglia Nov 10, 2009 01:58 PM 
She is trying to access portal for the residents 
halls. Internet freezes and locks up her whole 
machine. She tried restarting several times to 
fix it but no dice.
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