Service Request Ticket

Service Request Information

CONTACT	Name	Slaughter, Kelly	Date	Nov 11, 2009 01:26 PM
	Department	Library & Media Services	Phone	88889
	Location		Email	slaughtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070165 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	16GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, CVision-PdfCompressor image compression and OCR from P0071904, Acrobat Pro 9 from P0070742(SR32695)
	Wired NIC	00:1A:A0:53:01:B2

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Nov 12, 2009 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Nov 12, 2009 10:19 AM	sophos wasn't installed. ran ccleaner, malwarebytes and spybot. fixed all issues. (they have a lot of administrators on that machine)	Add Attachment
Todor Todorov	Nov 12, 2009 08:46 AM	Task reassigned to Todor Todorov.	Add Attachment
Cinthya Mendez-Garcia	Nov 12, 2009 08:30 AM	she was given the wrong task number.	Add Attachment
Cinthya Mendez-Garcia	Nov 12, 2009 08:29 AM	available times: anytime	Add Attachment
Cinthya Mendez-Garcia	Nov 12, 2009 08:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Patrick Shanley	Nov 11, 2009 01:26 PM	When the computer was turned on an error message was displayed saying there were several viruses on the computer and she is unable to remove them. She said a majority of the viruses are trojan email viruses. The window won't go away until they are removed	Add Attachment