Service Request Ticket

Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Nov 11, 2009 02:47 PM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040671 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	B1T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	b1t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:14:95

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Nov 16, 2009 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Nov 16, 2009 09:55 AM	His drive would not read one of the DVD's but other one would work. Said it worked in classroom but could just be drive problem. If another disk does not work then it will be replaced.	Add Attachment
Cinthya Mendez-Garcia	Nov 13, 2009 04:33 PM	available times: monday morning at 9am-12/noon	Add Attachment
Nathan Higginbotham	Nov 13, 2009 02:57 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Nov 13, 2009 02:56 PM	called and left a vm about when a good time would be to look at the drive.	Add Attachment
Joshua Johnson	Nov 11, 2009 02:48 PM	Phone 88298 Mail: kirbyk@wou.edu	Add Attachment
Joshua Johnson	Nov 11, 2009 02:47 PM	when he put dvd in the drive, his computer no longer brings up any programs. he has used the computer to play dvds since to computer was installed in his office. when he goes into MYCOMPUTER to click on the drive it does not show that there is a disk in the drive.	Add Attachment