Service Request Ticket - # 34877

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2009 03:34 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080369[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 1800Mhz Dual Core
Serial No. H6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 2007 from P0067558

Wired NIC 00:21:70:A4:AB:BB


Wireless NIC 00:21:5C:52:62:B3

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 13, 2009 09:29 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Nov 13, 2009 09:29 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 13, 2009 09:29 AM 
I stopped by, showed her what to do and how to use
remote desktop. Created a local user just in case
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Patrick Shanley Nov 12, 2009 03:34 PM 
Mona has a laptop wou # and it works fine when 
she is off campus but when she takes it home she 
has a hard time accessing other wireless 
networks. Ashley Tevis is a studnet employee for 
Mona at student enrichment and is available in 
case mon is not ext 88550
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