Service Request Ticket - # 34894

Service Request Ticket - # 34894

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Nov 14, 2009 04:39 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060075 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXD73095	Location	PDR
	Model	PQ5409A	Hostname
	Notes	fuser replacement under maintenance 12-2008 from P0068679, Maint Kit from P0073609 Jan 2010, fuser replacement Feb2011 from P0078821 SR#41165	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D2:B8:0D

TECHS	Submitted by	Ziad Al-sulaiman	Contact	zalsulaiman06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 15, 2010 01:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 15, 2010 01:51 PM	Changed the queue in the print server so the both printers with get jobs now.	Add Attachment
Kevin Elmore	Jan 15, 2010 07:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Elmore	Jan 15, 2010 07:47 AM	No jobs are routing to this printer.	Add Attachment
Adam Wehner	Jan 14, 2010 01:49 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Jan 14, 2010 01:49 PM	The printer got a new maintenance kit and is now printing clear as day.	Add Attachment
Joanie Kinnaman	Jan 12, 2010 04:23 PM	Ordered 1/12/10 on P0073609	Add Attachment
Adam Wehner	Jan 12, 2010 01:33 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Jan 12, 2010 01:33 PM	Maintenance kit is being ordered for this printer.	Add Attachment
Jordan Colton	Jan 04, 2010 01:22 PM	Task reassigned to Adam Wehner.	Add Attachment
Jordan Colton	Dec 10, 2009 02:44 PM	needs maintenance kit.	Add Attachment
Jordan Colton	Dec 03, 2009 03:29 PM	Went and looked at it. Its not too blury but it is a bit. So i am waiting to hear back from Adam for a possible solution.	Add Attachment
Jordan Colton	Dec 03, 2009 10:00 AM	Task reassigned to Jordan Colton.	Add Attachment
Casey Sonflieth	Nov 21, 2009 04:47 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Nov 21, 2009 04:47 PM	the printer is still printing blurry and it will not print double sided. it will jam up everytime.	Add Attachment
Ziad Al-sulaiman	Nov 14, 2009 04:39 PM	Lab 108 printer is printing blurry. They already tried changing the toner, however, it doesn't seem to be the problem.	Add Attachment