Service Request Ticket - # 34906

Service Request Information

CONTACT Name Brown, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2009 09:58 AM
Department Natural Science Division Phone 88265
Location Email brownk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20080298[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Laserjet P4515X Printer #CB516A#ABA
Serial No. CNDY126940 Location PDR

Model CB516A Hostname mineral.wou.edu
Notes duplexing, 2nd 500 sheet tray original printer MAINT: LJ P4015 Maintenance Kit 110V Refurb #CB388A from P0096432 JAN2015 SR55815 IP:140.211.76.42 Ink/Toner Refill

Wired NIC 00:1F:29:24:44:86


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Nov 25, 2009 12:56 PM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 25, 2009 12:56 PM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 25, 2009 12:56 PM
Closed - 5 days, no contact
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Teresa Hutchinson Nov 19, 2009 02:34 PM
****This is an email****

Hi Karen,

We were just following up with you regarding a 
service request that we have for you (#34906) 
that was relating to the printer printing large 
amounts of paper.

If this is something that we can still be of 
assistance with, just let us know, we'll be happy 
to help.

Thanks!
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Brian Berkley Nov 16, 2009 11:24 AM
Task reassigned to Brian Berkley.
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Brian Berkley Nov 16, 2009 11:24 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Nov 16, 2009 11:23 AM
****This is an email****
Karen,

I restricted printing to Natural Science 
staff/faculty to NS-Mineral on Bart.

Please let me know if you want students to be 
able to print to that printer.
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Brian Berkley Nov 16, 2009 11:23 AM
NS-Mineral was allowing everyone to print to it, 
I restricted it to natsci_staff for right now.

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Casey Sonflieth Nov 16, 2009 09:59 AM
the printer name is mineral
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Casey Sonflieth Nov 16, 2009 09:58 AM
she says that there is a person that keeps 
printing Brail on the papers, and she said that 
it happens all the time during her class and 
constantly runs out of paper. and the person 
never picks up the papers that are printed.
she is wondering if there is anyway of making it 
so that that person cant print to it, even though 
she does not know who is printing it?

Phone:8-8265
brownk@wou.edu
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