Status changed from (1) Pending to (5) Completed

called and left vm

Task reassigned to Brian Berkley.

****This is an email****
How are you accessing your e-mail? Do you use a 
desktop client like, Thunderbird or Outlook, or do 
you use a web browser to access 
www.wou.edu/webmail? If you use a web 
browser, what browser do you use?

****This is an email****
Richard—right after I sent the previous email, I 
continued down my inbox and it happened again.  
The message under my cursor evaporated before I 
clicked on it.
 

****This is an email****
I haven’t noticed this problem since the new 
interface.  I was also planning to let Brian know 
that another problem with email at home 
(messages appear to be sent—show up in the Sent 
box—but don’t go anywhere) has also resolved 
since the Sun interface changed.  This makes me 
think it wasn’t a problem with Comcast after all. 

****This is an email****
Hello,

This is Richard from University Computing 
Services. I'm following up on task number 34907. 
You had been in contact with Brian Witt about e-
mails vanishing from your inbox. I wanted to 
check up and ask if this was still happening since 
the change to the new mail system. 

Please let us know if this is still a problem so that 
we can look into it as soon as possible. You can 
contact us at extension 88925 if you're on 
campus or you can e-mail me directly at 
rkavanagh08@wou.edu.

Thank you for your time,
Richard Kavanagh
Lead Student Technician
University Computing Services
Western Oregon University
rkavanagh08@wou.edu

Priority changed from (3) Priority to (1) Highest Priority.

Just FYI, the problem just occurred again.  It was
a junk message, I moved my cursor to it and I
honestly don’t think I clicked.  It just evaporated.  

I verified with Dave that this is not a network
issue, but rather a computer/web browser issue.

I called, but no answer.  Sent an email requesting
a status update.

she clicks on the top message in her inbox and it 
disappears. it does not show up in her trash mail 
or anywhere. she said that it does not happen all 
the time, but when it does she has to ask the 
person to resend it.

Phone: 541-346-0595