Service Request Ticket - # 34929

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2009 10:35 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Nov 17, 2009 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Nov 17, 2009 01:10 PM 
renewed IP address. She had a microsoft wireless
driver and a broadcom wireless at same time so it
had a problem connecting. disabled the microsoft
connection and worked.
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Nathan Higginbotham Nov 17, 2009 12:13 PM 
Task reassigned to Nathan Higginbotham.
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Cinthya Mendez-Garcia Nov 17, 2009 10:35 AM 
Priority changed from (3) Priority to (2) High Priority.
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Cinthya Mendez-Garcia Nov 17, 2009 10:35 AM 
says she is getting errors that seem to be related
to internet. says the machine is being very slow.
says when she tries to open up a document in the
I-drive it gives her error message:

'I-drive not found'

right now it is telling her she is not connected
to the internet. says she is plugged in with the
ethernet cord but it is giving her this message
that says she is not connected to internet. 

she has a pc laptop. 

available times: 
today
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