Service Request Ticket - # 34930

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2009 10:39 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080599[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6C23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, Dreamweaver CS3 on P0062912 10-2007 moved from W#20030545, Adobe Acrobat Pro v7 from P0058744 moved from W#20030545

Wired NIC 00:21:70:48:B5:FF

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Dec 03, 2009 10:52 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jordan Colton Dec 03, 2009 10:52 AM 
Cleaned up her computer. Her browser was hi-jacked
and i got it all cleaned up.
Add Attachment
Jordan Colton Nov 19, 2009 10:12 AM 
She is at PSU today, so i was told to try back
again tomorrow
 Add Attachment
Jordan Colton Nov 19, 2009 10:05 AM 
Task reassigned to Jordan Colton.
 Add Attachment
Cinthya Mendez-Garcia Nov 17, 2009 10:39 AM 
says when she goes online going into the library
website here on campus and it goes to some
newspaper site or drug site. it is taking her to
other pages on the web and sophos is giving her
messages saying they are suspicious. 

says it happens when she goes on the wou portal or
library. 

available times:
today between now and 11:30am and 2pm-4pm
Add Attachment