Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Nov 17, 2009 12:50 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070435 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	BCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:69:47:C0

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Nov 19, 2009 09:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Nov 19, 2009 09:41 AM	installed office 2007 and pdf add-in	Add Attachment
Lance Jewett	Nov 19, 2009 08:53 AM	Task reassigned to Todor Todorov.	Add Attachment
Lance Jewett	Nov 19, 2009 08:51 AM	**This is an email** Hi Lance, I have sometime this week for help from a tech for my service request. Thursday from 8am-10am of Friday from 1pm-230pm. Let me know what would work. Thanks! Chelsee	Add Attachment
Lance Jewett	Nov 17, 2009 04:11 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Nov 17, 2009 04:11 PM	**This is an email** Hi Chelsee, This is Lance from UCS and I was emailing in regards to your task needing a PDF maker. We have a few options of what we can do. If you have MS office 2007 there is an add on which will allow you to save it as a PDF. There are also free software which we could install and there is the Terminal Server which has the adobe PDF maker. Also when would a good time be for a tech to stop by and help you install and set this up for you? Thank you, UCS Lance Student Tech	Add Attachment
Chris Marsaglia	Nov 17, 2009 12:50 PM	When she wants to open a word document it tries to open it with Adobe, as a pdf. She would like a pdf file maker on her machine.	Add Attachment