Service Request Ticket - # 34934

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2009 12:53 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050150[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 10CWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:F1:F9

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Nov 18, 2009 10:41 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham Nov 18, 2009 10:41 AM 
nuked the profiles. could not get batch script to
run though for all machines.
 Add Attachment
Nathan Higginbotham Nov 17, 2009 02:23 PM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Brian Berkley Nov 17, 2009 01:28 PM 
****This is an email****
Lori,

The computers in the labs are setup to purge 
inactive profiles on reboot, so if these 
computers are not rebooted, they will never clear 
old profiles.

If restarting them does not address it, we will 
have to add the configuration we made for the 
laptops to the HLRef computers.

Thanks,
Add Attachment
Chris Marsaglia Nov 17, 2009 12:53 PM 
A message comes up and says the computer wont 
load any profiles.
Add Attachment