Service Request Ticket - # 34938

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2009 03:47 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040617[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag CX2QV61 Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. CX2QV61 Location ITC 207 Storage (was DEP Receptionist)

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from P0051548

Wired NIC 00:11:43:BA:D3:31

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Dec 01, 2009 12:38 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Dec 01, 2009 12:38 PM 
She said it worked fine for printing. No problems
so far.
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Nathan Higginbotham Nov 30, 2009 03:08 PM 
she will be back tomorrow at 12:30
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Nathan Higginbotham Nov 20, 2009 10:45 AM 
Found printers and should be able to print to 
copier. I am going to double check on monday to 
see if she is able to print from publisher
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Nathan Higginbotham Nov 20, 2009 09:48 AM 
Task reassigned to Nathan Higginbotham.
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Chris Marsaglia Nov 19, 2009 12:16 PM 
Priority changed from (3) Priority to (2) High Priority.
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Chris Marsaglia Nov 19, 2009 12:16 PM 
The student still can't print and it is affecting 
her work. She called to check the status
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Chris Marsaglia Nov 17, 2009 03:47 PM 
She is trying to print to from Miscrosoft 
publisher, she can print from any other program. 
She has problems with printer dpTerry house, 
which says it has been disconnected from the 
server, but that only happens on her account.

V00225754
kmuller07
88483
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