Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Nov 18, 2009 09:26 AM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070671 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	C9R0YF1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	C9R0YF1	Location	was Physical Plant
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150,
	Wired NIC	00:1E:C9:61:48:1E

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 19, 2009 11:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Nov 19, 2009 11:06 AM	installed acrobat on TS4	Add Attachment
Tricia Flaherty	Nov 18, 2009 10:32 AM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Nov 18, 2009 10:31 AM	Bruce vickers does not have licensing for "pdf creator" type software on his desktop. I told Nathat to have him use terminal server to get his document right away, but it appears he connects directly to TS4 and when I look at TS4 it has a specific set of software titles...is this the correct location for Bruce Vickers to be accessing terminal services and is it possible to get a freeware version of a pdf printer put out their for him...any other ideas.	Add Attachment
Nathan Higginbotham	Nov 18, 2009 10:19 AM	Checking into what is installed on ts4 for pdf	Add Attachment
Casey Sonflieth	Nov 18, 2009 09:26 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Nov 18, 2009 09:26 AM	he is tryin to do some reports that need to be done for the provost	Add Attachment
Casey Sonflieth	Nov 18, 2009 09:26 AM	they go to the print menu and he does not have the PDF creator. he needs it added to his computer. Phone: 8-8672	Add Attachment