Service Request Ticket - # 34944

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2009 10:18 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090268[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 838h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DA:F4


Wireless NIC 00:24:2C:5B:58:62


Bluetooth NIC 00:25:56:D3:C1:C4

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Nov 18, 2009 10:40 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Nov 18, 2009 10:40 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Nov 18, 2009 10:40 AM 
Somehow it did not get bound to network. Its fixed
now.
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Casey Sonflieth Nov 18, 2009 10:18 AM 
one of the netbook computers is not logging in. 
she said that the MASH option is missing. error 
message: system could not log you and make sure 
your username and domain are correct...
Phone: 8-8441
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