Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Thomas, Cathy	Date	Nov 18, 2009 04:13 PM
	Department	The Research Institute	Phone	5413460593
	Location		Email	thomasc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080533 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple, iMac, 20in, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	QP8460HNZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.7 (LION)	Software	MS Office 2008 for MAC from P0068583, Parallel Desktop from VISA2009000542, Adobe CS4 Design Std for MAC from P0072370, Filemaker Pro license on Maint(current v12) from P0080905
	Wired NIC	00:23:32:93:BC:7E
	Wireless NIC	00:23:12:19:16:4A
	Bluetooth NIC	00:23:12:40:17:9B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Mar 07, 2011 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Mar 15, 2010 12:26 PM	**This is an email** Yes, we still have the disk. Cathy wasn't sure a couple of the programs installed correctly, so we will check it out and get the disks back to you. Don On Mar 10, 2010, at 4:13 PM, Tricia Flaherty wrote: > > Don Hood, > > > > I can arrange that I think. I will a checkout disk available for Nancy to pick up from me in ITC009 after 9am tomorrow. > > > > I do have a favor to ask of you. When Brian Berkley brought back the media I had loaned you in November there was one title missing. It was Adobe InDesign Standard CS4 for MAC that was to be installed for Cathy Thomas on W#20090693. I still need to get those disks back so if you could check on that it would be greatly appreciated. > > I hope all is well in Eugene. > > > > Tricia Flaherty > > > > On 3/10/10 3:53 PM, Don Hood wrote: >> >> Hi Tricia, I thought I had installed office 2007 on Laura Beck's computer--it was one of the licenses we bought recently. >> >> >> >> Somehow I skipped her. Is there a chance we could get the install disk again? She'll be in Monmouth tomorrow. >> >> >> >> And the "pretty please" part is that if you could get the disk to Nancy Ganson at TRI we would be extremely appreciative. >> >> >> >> Let me know, >> >> >> >> Thanks, >> >> >> >> Don >> >> >> >> Donald Hood >> >> Project Coordinator >> >> The Teaching Research Institute >> >> Western Oregon University >> >> 99 W. 10th Ave., Suite 370 >> >> Eugene, OR 97401 >> >> 541-346-0535 >> >> hoodd@wou.edu	Add Attachment
Tricia Flaherty	Feb 05, 2010 01:57 PM	Berkley visited TRI Eugene and got media back from Don Hood yesterday except for this title I will be emailing Don Hood for status of the return of Adobe CS4Design std for MAC	Add Attachment
Tricia Flaherty	Nov 24, 2009 12:23 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Nov 24, 2009 12:23 PM	I am moving this to my queue until the media is returned	Add Attachment
Tricia Flaherty	Nov 24, 2009 12:23 PM	I checked out the Adobe media to Don Hood while he was here and he will be doing the installation then mailing the disk media back to me	Add Attachment
Tricia Flaherty	Nov 18, 2009 04:13 PM	She needs Adobe CS4 Design std for MAC installed on W#20080533 and a monitor delivered to go on a different PC station(unspecified). I will be giving you media to take with you for the install and there is a 3rd disk titled Learning Creative Suite 4 which you can leave with her(bring other two back) The monitor is in its box on counter in ITC008 marked as going to CAthy Thomas TRI Eugene	Add Attachment