Service Request Ticket - # 34964

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2009 08:24 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040650[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 56T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:10:C4

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Nov 19, 2009 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Nov 19, 2009 10:54 AM 
Returned to library with the image.
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Nathan Higginbotham Nov 19, 2009 09:58 AM 
Needed a new hard drive and reimaged.
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Nathan Higginbotham Nov 19, 2009 09:08 AM 
Task reassigned to Nathan Higginbotham.
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Cinthya Mendez-Garcia Nov 19, 2009 08:25 AM 
called saying this message is displaying on the
screen of this computer, no one has logged into
it, it will not allow any one to log in. 

computer Ref#23
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