Service Request Ticket - # 34969

Service Request Information

CONTACT Name Riester, Rose Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2009 09:37 AM
Department Registrar’s Office Phone 88184
Location Email riester@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040691[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. G0T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:B9:FE:1C

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 25, 2009 12:22 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Nov 25, 2009 12:22 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Nov 25, 2009 12:22 PM 
Says it only messed up on her one time since its
been replaced, and it has worked fine ever since.
She said i could close the task.
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Todor Todorov Nov 24, 2009 08:13 AM 
Task reassigned to UCS Tech.
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Chris Marsaglia Nov 19, 2009 11:48 AM 
Status changed from (5) Completed to (1) Pending
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Chris Marsaglia Nov 19, 2009 11:48 AM 
The screen still goes black and the power button 
flashes yellow. The problem still persists.
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Todor Todorov Nov 19, 2009 11:01 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Nov 19, 2009 11:01 AM 
I had to replace her whole computer (transferred
her old hdd to the new computer)
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Nathan Higginbotham Nov 19, 2009 09:59 AM 
Task reassigned to Todor Todorov.
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Cinthya Mendez-Garcia Nov 19, 2009 09:37 AM 
says it just kicked her out her machine screen
went black and the power button is flashing
yellow. says this happens to her yesterday, says
she can reboot it but it happens again.

says it sounds like the fan is racing whenever you
reboot it. 

available times: 
call is best.
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