Service Request Ticket - # 34972

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2009 12:35 PM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch #Z0EZ
Serial No. W8823088YK0 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software MS Office Pro 2008 from P0066186 installed as Office Pro 2004 for MAC, MS WIN Xp Pro license from P0066205, Dartfish 4.5.1.0 Pro Suite from P0066221

Wired NIC 00:1F:F3:CB:C9:1D


Wireless NIC 00:1F:5B:C9:12:97


Bluetooth NIC 00:1F:F3:A9:B5:F3

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 10, 2009 07:28 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 10, 2009 07:27 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 10, 2009 07:27 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 10, 2009 07:27 AM 
****This is an email****

Teresa:
 
I believe all the problems on that service 
request were taken care up - I ended up working 
directly with Brian Berkly;  every thing seems to 
be functioning normaly now.
 
Thanks,
 
Brian Caster
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Teresa Hutchinson Dec 09, 2009 01:35 PM 
****This is an email****

Hi Brian,

We were just checking in to see if there was a 
time that you might be available during the break 
for us to assist with accessing Windows OS.

Just give us a call at 8-8925 and let us know 
what times might work best for you and we'll be 
glad to help.  If you can refer to task #34972.

Thanks!
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Jordan Colton Nov 19, 2009 01:46 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Nov 19, 2009 01:45 PM 
called and left VM requesting additional availability
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Jordan Colton Nov 19, 2009 01:28 PM 
office hours are Monday and Wednesday from 9:30 to
10:30
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Chris Marsaglia Nov 19, 2009 12:35 PM 
Mac Book Pro BootCamp, he can't log into his 
computer when he chooses the Windows OS. When he 
was able to get into it, he wasn't able sink up 
to the network. we he reentered is network info 
he wasn't able to sign into the windows os.
He needs this sorted out by monday.
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