Service Request Ticket - # 34978

Service Request Information

CONTACT Name Hood, Donald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2009 02:43 PM
Department The Research Institute Phone 5413460535
Location Email hoodd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060763[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac 20in #Z0DH
Serial No. QP7220H8VUW Location PDR

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Unknown Software MS Office Pro 2004 from P0061466, upgrade to Office for MAC 2008 from P0072655, upgrade to Snow Leopard 10.6 from P0073054, Parallel Desktop v4 for MAC from VISA2009000542, and Windows7(installed as XP Pro) from P0072941, Filemaker Pro 11 from P0077644

Wired NIC 00:17:F2:DF:F3:BB


Wireless NIC 00:1B:63:15:17:FF


Bluetooth NIC 00:19:E3:F7:66:E5

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 04, 2010 02:17 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 04, 2010 02:17 PM 
finished 2/4/2010
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Tricia Flaherty Jan 08, 2010 01:56 PM 
What is the status of this request?  I need to 
cantact Don Hood about getting all the software 
media I loaned him back and I noticed this was 
pending and wanted to know status if he brings it 
up.
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Tricia Flaherty Nov 24, 2009 12:26 PM 
Please Contact Don Hood to arrange for the 
scheduling of the OS upgrades and installs
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Tricia Flaherty Nov 24, 2009 12:25 PM 
Don hood has the RAM and the Office 2004 disk on 
checkout as well as a disk with parallel v4, What 
still will require a trip to Eugene is the MAC OS 
10.6 upgrade, Parallel with Windows OS install
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Tricia Flaherty Nov 19, 2009 02:43 PM 
He as a 20 inch iMac(W320060763 that he has 
ordered memory upgrade, OS 10.6, Office 2008, 
Parallel v4 with Windows, I will be giving Brian 
a envelope with RAM, OS disks, and Office disks 
to take to TRI-Eugene to fully upgrade this iMac
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