Service Request Ticket - # 34984

Service Request Ticket - # 34984

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Service Request Information

CONTACT	Name	McLean, Cathy	Date	Nov 20, 2009 08:06 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20020044 (opens in a new window)	Bldg/Room	CH
	Service Tag		Description	P0038489; LaserJet 4100DTN laser printer
	Serial No.	jplgf01138	Location	CH main office
	Model	C8052A	Hostname
	Notes	25 PPM, 150,000 duty cycle, NIC: 0001e670d13f fuser kit 12/2003 P0045257	Ink/Toner Refill
	Wired NIC	00:01:E6:70:D1:3F

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Nov 23, 2009 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Nov 23, 2009 11:39 AM	I went and hooked his computer through bart to print to ansel. a 2.8MB file took about 2-3 minutes to print but he said that was much better than the 1- 2 days he has waited in the past.	Add Attachment
Brian Berkley	Nov 20, 2009 11:29 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Nov 20, 2009 10:09 AM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Nov 20, 2009 10:09 AM	Brian can you reassign this to a tech so they can take a better look at what is going on here	Add Attachment
Tricia Flaherty	Nov 20, 2009 10:06 AM	Cathy McLean told me Paul should be available from 10-12	Add Attachment
Tricia Flaherty	Nov 20, 2009 10:04 AM	I called Cathy and got more info on the printer ANSEL it is a HP LaserJet 4100DTN W#20020044(I entered that info above) Lance had told her they needed to replace it bbecuase it is old but regardless of its age, Cathy says that the 8 other staff and faculty who print ot it on a regular basis are not having a problem. It is only when Paul LeJeunesse prints that there is an issue ...The printer is not broken...it is how Paul's print jobs are being sent. They need to go over and do some troubleshooting with Paul LeJeunesse and his 13" macbook...check out his print settings, driver, etc. The answer can't be to replace a printer that is working fine for 8 other people without even looking into why jobs from one user are causing a backup in the queue	Add Attachment
Tricia Flaherty	Nov 20, 2009 09:30 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Lance Jewett	Nov 20, 2009 09:15 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Nov 20, 2009 08:54 AM	I called and talked to her	Add Attachment
Emily Kavanagh	Nov 20, 2009 08:06 AM	The printer Ansel is getting back up when Paul Lajeunesse prints he is printing a lot of photos. It is taking 15-20 minutes to print. Everyone in there printa to that printer and it is causing everything there to be slow.	Add Attachment