Service Request Ticket - # 35000

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2009 03:46 PM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Cinthya Mendez-Garcia Nov 20, 2009 04:22 PM 
Task reassigned to Self Resolved.
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Cinthya Mendez-Garcia Nov 20, 2009 04:22 PM 
Status changed from (1) Pending to (5) Completed
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Cinthya Mendez-Garcia Nov 20, 2009 04:21 PM 
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Nov 20, 2009 04:21 PM 
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Nov 20, 2009 04:21 PM 
called back saying she rebooted her machine and it
is working now.
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Cinthya Mendez-Garcia Nov 20, 2009 04:03 PM 
Task reassigned to Self Resolved.
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Cinthya Mendez-Garcia Nov 20, 2009 04:03 PM 
Status changed from (1) Pending to (5) Completed
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Cinthya Mendez-Garcia Nov 20, 2009 04:03 PM 
called back says she rebooted her machine and it
is working.
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Cinthya Mendez-Garcia Nov 20, 2009 03:46 PM 
message: 
network error 
string error.

says it kicked her out of her session online and
cisco came up says she put in her username and
password and the error message appeared. 

says she has not rebooted her machine. 

available times: 
today until 5pm.
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