Service Request Ticket - # 35001

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2009 04:19 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040690[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. J4T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:0B:7B


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Dec 10, 2009 11:39 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Lance Jewett Dec 10, 2009 11:39 AM
replaced his keyboard
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Lance Jewett Dec 10, 2009 11:32 AM
Task reassigned to Lance Jewett.
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Lance Jewett Dec 10, 2009 11:32 AM
He emailed back wanting a regular keyboard.
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Lance Jewett Dec 01, 2009 04:16 PM
Task reassigned to UCS Tech.
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Lance Jewett Dec 01, 2009 04:16 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Lance Jewett Dec 01, 2009 02:39 PM
discard email below, it is for another task
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Lance Jewett Dec 01, 2009 02:19 PM
****This is an email****
Dear Lance,

I need to set up a listserv or mailing list  for a
small class (8 people on the list) FS601. I assume
WOU has some kind of software like Mailman.

I have a class on campus next Saturday, Dec. 5,
and I would like to verify the emails people want
to use, although the listserv won't be active
until January. (We currently use the WOU Forum.)
.
** Important: Do you have digest delivery as an
option?

If WOU's mailing list manager does NOT support
digest form, I need to know right away, so that I
can set up an alternative before Saturday.

Thanks very much,
Suzanne Price
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Lance Jewett Nov 23, 2009 10:00 AM
****This is an email****
Hi Leonard,
This is Lance from the University Computing
Services, i'm emailing in regards to your task
about your keyboard. We have spare used keyboards
that we keep on hand. The keyboards are just basic
Dell USB keyboards.If you would like a wireless
keyboard you would have to do a purchase request
and order one.If you would like a regular
replacement keyboard let me know and we can set
that up.

Thank you,
UCS
Lance Student Tech
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Lance Jewett Nov 23, 2009 09:29 AM
Task reassigned to Lance Jewett.
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Cinthya Mendez-Garcia Nov 20, 2009 04:20 PM
says if they have any questions call Nancy. 
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Cinthya Mendez-Garcia Nov 20, 2009 04:19 PM
called saying some keys stick and are faded. if he
gets a new one he would like a wireless keyboard. 

wou # 20040690[Edit Inv]
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