Service Request Ticket - # 35010

Service Request Information

CONTACT Name Jensen, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2009 11:32 AM
Department Social Science/ History Phone 88318
Location Email jenseki@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090484[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #Z0GK
Serial No. W894318666H Location PDR

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software Microsoft Office MAC 2008 from P0072655,

Wired NIC 64:B9:E8:BF:7E:88


Wireless NIC 00:26:BB:16:80:C8


Bluetooth NIC 60:FB:42:76:F9:F8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Apr 05, 2010 03:53 PM 
Status changed from (4) On Hold to (5) Completed
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Dale Goodell Apr 05, 2010 03:52 PM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Apr 05, 2010 03:52 PM 
She is keeping her old monitor.
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Dale Goodell Dec 16, 2009 10:32 AM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Dec 16, 2009 10:32 AM 
Changing the status of this order to "on hold". 
I've completed the setup of her new MacBook Pro,
but will wait until after the first of the year to
collect her old Dell.  She wants to keep it for a
few weeks while she transitions to the Mac.
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Dale Goodell Dec 16, 2009 10:31 AM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Dec 09, 2009 04:16 PM 
Machine setup complete.  I plan to meet with her
on Monday 12/14 to install her networked printer.
 She needs to keep her old Dell PC for about 3
weeks to help bridge her migration to the Mac.
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Dale Goodell Nov 23, 2009 02:46 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Nov 23, 2009 11:32 AM 
Kim is moving from a PC desktop to a MAC laptop 
she will need to get some orientation to the MAc 
and how to access network drives
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