Service Request Ticket - # 35015

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2009 01:51 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070130[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 4FGBBD1 Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 4FGBBD1 Location PDR pile

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2003 from student licenses

Wired NIC 00:1A:A0:53:0E:52

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Dec 07, 2009 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Dec 07, 2009 02:37 PM 
all computers on this list have now been fixed. 
Ref 1
Ref 7
Ref 8
Ref 11
Ref 13
Ref 17
Ref 19
Ref 21 (20050134)
Ref 28
Ref 29 (20070120)
ref 32 
ref 35
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Nathan Higginbotham Dec 07, 2009 01:33 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Dec 07, 2009 01:28 PM 
ref 35 and 11 delivered.  now 1 is having the same
problem.
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Nathan Higginbotham Dec 07, 2009 12:51 PM 
delivering ref 35 and 11 today, checking on other
machines.
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Nathan Higginbotham Dec 03, 2009 10:44 AM 
computers being worked on
ref 35
ref 11

computers fixed so far
Ref 7
Ref 8
Ref 13
Ref 17
Ref 19
Ref 21 (20050134)
Ref 28
Ref 29 (20070120)
ref 32
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Emily Kavanagh Dec 02, 2009 05:47 PM 
another computer to add to the list
20050161[Edit Inv]
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Cinthya Mendez-Garcia Dec 01, 2009 10:00 AM 
called saying there is another machine with the
same problem.
WOU# 20070113[Edit Inv] 
located on the first floor
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Nathan Higginbotham Nov 30, 2009 03:04 PM 
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Nov 24, 2009 05:25 PM 
email contains the image of error message. 
blue screen message reads: 

'a problem has been detected and windows has been
shut down to prevent damage to your computer. 
PAGE_FAULT_IN_NONPAGED_AREA

if this is the first time you've seen this stop
error screen, restart your computer...'
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Cinthya Mendez-Garcia Nov 24, 2009 05:23 PM 
Hi,

I'm hoping someone can give me a status update on
this task, as it has now eliminated 8 of our
computers during a very busy time.  If it hasn't
already received urgent status, please upgrade it now.
I'm attaching a picture of the screen that comes up.

I am at the reference desk from 5-8 this evening,
if the assigned tech could give me a ring. 
503-838-8899.

The computers current affected:
Ref 7
Ref 8
Ref 13
Ref 17
Ref 19
Ref 21 (20050134)
Ref 28
Ref 29 (20070120)

I think that Ref 32 was called in with this same
problem, but when I went to check on it, a student
was using it with no problems.

Thanks a lot.
Janeanne
-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Janeanne Rockwell-Kincanon
Associate Professor,
Public Services Librarian
Library and Media Services
Western Oregon University
345 N. Monmouth Ave.
Monmouth, OR  97361
PH: 503-838-9493
FX: 503-838-8645
kincanj@wou.edu
AIM: JaneanneRK
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Chris Marsaglia Nov 24, 2009 01:50 PM 
There are 2 more computers that are giving them
trouble. Ref 21 and 32
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Nathan Higginbotham Nov 23, 2009 04:52 PM 
Task reassigned to Nathan Higginbotham.
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Patrick Shanley Nov 23, 2009 01:51 PM 
This continues to restart itself, it gives you 
option to open in MS-DOS or regular and she is 
afraid if they start it in regular mode it will 
be susceptible to viruses
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