Service Request Ticket - # 35018

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2009 02:38 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081147[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Vostro 1320, 2.53GHz, 3MB, 1066MHz FSB
Serial No. BD875K1 Location PDR

CPU Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)


OS Unknown Software Roxio and Cyberlink PowerDVD DX 8.1 bundled with computer, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070929, SPSS-PAWS Statistics Base 18 single user from P0072933

Wired NIC 00:24:E8:AA:65:75


Wireless NIC 00:24:2C:97:4E:52

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 14, 2010 03:58 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 14, 2010 03:58 PM 
installed SPSS 18.0.2
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Brian Berkley Oct 14, 2010 03:23 PM 
Task reassigned to Brian Berkley.
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Tricia Flaherty Oct 14, 2010 12:32 PM 
Contact changed from Mark D. Schalock to Randall R. Klumph.
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Tricia Flaherty Oct 14, 2010 12:32 PM 
This license has a maintenance agreement that 
gives it updates to the latest version that I 
have received upgrade to SPSS Stat Base 19 and 
PAWS missing Values but have not had an 
opportunity to update T: Drive so please come see 
me for install media and licensing info for now
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Teresa Hutchinson Oct 07, 2010 12:22 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Oct 07, 2010 12:22 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Oct 07, 2010 12:22 PM 
****This is an email****

ubject:  	SPSS Install
Date: 	Thu, 07 Oct 2010 11:35:34 -0700
From: 	Randy Klumph 
To: 	Joanie Kinnaman 


 Hi Joanie - I need our copy of SPSS installed on 
laptop 20081147[Edit Inv]. I am 
in the office today until 3pm, out tomorrow and 
back on Monday - or I 
can drop it by UCS

-- 
Regards,
Randy Klumph
The National Consortium on Deaf-Blindness
The Teaching Research Institute
Western Oregon University
klumphr@wou.edu
Ph. 503.838.8885
http://nationaldb.org
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Christian Rogers Feb 10, 2010 01:47 PM 
Task reassigned to Christian Rogers.
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Christian Rogers Feb 10, 2010 01:47 PM 
Status changed from (1) Pending to (5) Completed
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Christian Rogers Feb 10, 2010 01:47 PM 
***THIS WAS AN EMAIL***

This ticket can be closed. Installation of the 
software is not needed at this time


Regards,
Randy Klumph
The National Consortium on Deaf-Blindness
The Teaching Research Institute
Western Oregon University
klumphr@wou.edu
http://nationaldb.org
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Cinthya Mendez-Garcia Feb 03, 2010 04:23 PM 
****This is an email****
I will check to see if spss is still needed and
let you know.
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Cinthya Mendez-Garcia Feb 03, 2010 03:48 PM 
****This is an email****
Hello,
This service request is regarding to install
SPSS-PAWS. Just letting you know that we are still
working on this for you.

Thank you,
Cinthya Mendez
SRD Rep
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Cinthya Mendez-Garcia Feb 03, 2010 03:48 PM 
****This is an email****
Can you please be more specific regarding this
service request that is several months old.

Regards,
Randy Klumph
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Cinthya Mendez-Garcia Feb 03, 2010 02:42 PM 
****This is an email****
Hi I am Cinthya Mendez from Computing Services and
I am contacting you about a service request,
#35018 entered on November 23. We are not certain
if this is still an issue for you. If you continue
to experience the problem, please give us a call
at: 503-838-8925. We appreciate your patience!

If we have not heard from you within 5 working
days, we will assume the matter is resolved and
close the service request. Thank you.


Thank you,

Cinthya Mendez
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Teresa Hutchinson Dec 10, 2009 01:10 PM 
****This is an email****

Hi Mark,

We just wanted to let you know that we still have 
a task for you (#35018) that is regarding install 
SPSS-PAWS and haven't forgot about you.  Thanks 
for your patience and we will work on this as 
soon as possible.

Thanks!
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Tricia Flaherty Nov 23, 2009 02:46 PM 
Please make sure that this available to all users
as both Mark Schalock and Robbin Bull will share
the SPSS on this laptop so it needs to be
available ot all users not just Shalock
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Tricia Flaherty Nov 23, 2009 02:38 PM 
Installer and installation code are on:
T:\Spss\SPSS PAWS Stats 18.0 single user
 there is a PDF titled  
P0072933 TRI Schalock.pdf
that has the installation codes, etc.
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