Service Request Ticket - # 35020

Service Request Ticket - # 35020

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Service Request Information

CONTACT	Name	Bull, Robbin	Date	Nov 23, 2009 04:08 PM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060427 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Optiplex GX620 SFF, Pent D, 3.40GHz,2x2M,800MHzFSB
	Serial No.	CH4D5C1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license, FOLLOWING TRANSFERED TO NEW CPU W#20110530 JAN2012- Filemaker PRo 10 Adv license from P0072910, Camtasia Studio v7.1 and SnagIt v10 from VISA2011002726(upgrade of license formerly under Sarah Beaird but now transferred to Robbin Bull)
	Wired NIC	00:19:B9:04:5D:7F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Dec 03, 2009 12:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Dec 03, 2009 12:42 PM	This has been installed on both her desktop and her laptop.	Add Attachment
Christian Rogers	Dec 02, 2009 11:37 AM	available after 2pm tomorrow (the 3rd) all day she is available. please call her back .	Add Attachment
Richard Kavanagh student	Dec 02, 2009 10:29 AM	I also called and left a VM to the same effect.	Add Attachment
Richard Kavanagh student	Dec 02, 2009 10:29 AM	**This is an email** Hello, This is Richard from University Computing Services. I'm e-mailing you in about your installation of Filemaker Pro that was scheduled for today at 10. I was informed that you are on a conference call at this time and I wanted to find another time when I could come by and take care of this for you. I'll be in the office until 12 today. If this does not work for you I am available tomorrow from 12-2 and from 3:30-5 or anytime after 10 on Friday. Please let me know when would be best for you. Feel free to e-mail me directly about this or you can call the service request desk at extension 88925 and reference your service request number 35020. Thank you for your time, Richard Kavanagh University Computing Services Western Oregon University rkavanagh08@wou.edu	Add Attachment
Michael Ellis	Dec 01, 2009 12:43 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Michael Ellis	Dec 01, 2009 10:56 AM	She said she is available after 10am tomorrow. This is a desktop AND laptop install. She also wants a copy of the documentation (see .zip file in the install folder)	Add Attachment
Cinthya Mendez-Garcia	Dec 01, 2009 10:19 AM	called again to check on the status of this task. available times: phone call is best.	Add Attachment
Cinthya Mendez-Garcia	Nov 24, 2009 06:26 PM	called about this task.	Add Attachment
Chris Marsaglia	Nov 24, 2009 12:36 PM	She needs it loaded on her laptop as well as her laptop. She is leaving tomorrow and needs this done today. She is here until 5 today. She needs a external cd drive for her laptop.	Add Attachment
Tricia Flaherty	Nov 23, 2009 04:08 PM	This can be found at: T:\FileMaker\FileMaker Pro\Filemaker Pro 10\Filemaker PRo 10 Advanced make sure to enter Licensee Name and License Key exactly as they appear in the txt file	Add Attachment