Service Request Ticket

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Nov 23, 2009 05:30 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060765 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
	Serial No.	9KKX0D1	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 license from TRI site license, Adobe CS Prem v2 from P0059001,CorelDRAW Grahpics Suite X3from P0062724, Quicktime Pro for WIN from P0072791 and QT MPEG-2 Playback component for WIN from VISA2009000822, SmartDraw 2012 Std Edition from VISA2011002830, Camtasia Studio 7.1(upg) from VISA2011002931
	Wired NIC	00:1A:A0:44:9E:6F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Dec 16, 2009 12:36 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Dec 16, 2009 12:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Dec 16, 2009 12:36 PM	Installed Quick time pro and put in serial key.	Add Attachment
Joanie Kinnaman	Dec 16, 2009 12:05 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Dec 16, 2009 12:05 PM	Randy Klumph is inquiring about his Quicktime installation. It is in my office in Tricia's absense.	Add Attachment
Gabriel Thrash	Dec 04, 2009 10:12 AM	Called an his vmail said he will be out of the office until Dec. 14.	Add Attachment
Tricia Flaherty	Nov 23, 2009 05:30 PM	this is available on the T: Drive and I have burned a disc with copies of installer and serial key that you can give to Randy Klump(see Tricia for Disc copy before going over there)	Add Attachment