Service Request Ticket

Service Request Information

CONTACT	Name	Gilbert, Stewart	Date	Nov 24, 2009 10:48 AM
	Department	University Computing Solutions	Phone	88761
	Location		Email	gilberts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090658 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 MT Q9400 2.66GHz, 6M, 1333MHz
	Serial No.	1LV45L1	Location	PDR
	CPU	Intel Quad Q9400(2.66GHz, 6M, 1333MHz)
	OS	Windows 7 Pro	Software	bundled with RoxioCreatorDE and CyberLinkPowerDVD 8.3, OfficeProPlus 2007 from P0072871, Adobe Captivatev4 WIN from P0072267, Adobe Master Coll. CS4 WIN from P0072267, AcrobatPro Extendedv9 from P0072267,CMX Design VISA20090001186, VM:XP PRO, MS Office Pro 2003 from P0053329, Macromedia Studio8 from P0055214 with Contribute from P0055202, Extenssis Portflio 6 from P0040999 moved from W#20010687 12-2005, FilemakerPro v8 from P0056554 upgraded to v8.5 on P0058488, Adobe CS2 Prem from P0053329
	Wired NIC	00:24:E8:43:0A:FF

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 22, 2010 12:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 22, 2010 12:09 PM	Set this up for Stewart and he is working out the bugs.	Add Attachment
Dale Goodell	Jan 21, 2010 09:13 AM	Task reassigned to Adam Wehner.	Add Attachment
Dale Goodell	Nov 30, 2009 03:46 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Nov 24, 2009 12:15 PM	Software Media for Adobe titles is with computer and I am moving the system to counter in ITC008 since we have more room there now, I have found more software titles as well: QuickTime 7 PRO Windows P0065202 AVS Media-DRI Bundle all AVSMed VISA2008/05/0103:05:28 Contribute(ask stewart for specifics)	Add Attachment
Tricia Flaherty	Nov 24, 2009 10:48 AM	This is on counter by my desk with set up sheet, setup sheet lists all software that needs to be loaded	Add Attachment