Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Nov 24, 2009 05:31 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080171 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY205000	Location	PDR
	Model	CB516A	Hostname	geometry.wou.edu
	Notes	duplexing, 2nd 500 sheet tray IP:140.211.78.38	Ink/Toner Refill
	Wired NIC	00:1E:0B:17:E2:D1

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 12, 2010 10:11 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Feb 12, 2010 10:11 AM	She was going to call me back if this didn't work. No contact so I take it it is working now.	Add Attachment
Adam Wehner	Feb 10, 2010 01:44 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Feb 10, 2010 01:44 PM	Called and I am having her try a couple of things that might fix the problem.	Add Attachment
Brian Berkley	Jan 12, 2010 09:23 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Dec 10, 2009 08:48 AM	**This is an email** Hi Sharyne, Just letting you know we still have a service request for you (#35045) regarding not being able to print envelopes correctly. We still have this on our list to do and will help as soon as we can. Have a great day!	Add Attachment
Cinthya Mendez-Garcia	Nov 24, 2009 05:31 PM	**This is an email** The printer in MNB 116 (20080171) is not printing envelopes correctly. It prints the address correctly but also has a shadow of it elsewhere on the envelop. Sharyne Ryals Math Office Specialist Western Oregon University 503-838-8465 ryalss@wou.edu	Add Attachment