Service Request Ticket - # 35061

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2009 04:37 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060760[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini #Z0DM
Serial No. G87222T7W0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,

Wired NIC 00:16:CB:A9:CB:9A


Wireless NIC 00:17:F2:53:BA:BA

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Dec 02, 2009 11:26 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Dec 02, 2009 11:26 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Dec 02, 2009 11:26 AM 
cancelled request. seems to be working fine.
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Ziad Al-sulaiman Nov 28, 2009 02:27 PM 
Lori just called and asked to cancel the service
request. She said it seemed to be working just
fine today.
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Cinthya Mendez-Garcia Nov 25, 2009 04:37 PM 
says it will let you type your username and
password but comes up with a message.
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Cinthya Mendez-Garcia Nov 25, 2009 04:37 PM 
called saying computer will not load any profiles
about 3 people have tried but comes up with an error: 

'cannot load profile....' 

computer located in Lab 1 room 108
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