Service Request Ticket - # 35069

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2009 07:56 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090120[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFKZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4F:3D

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Dec 15, 2009 01:37 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Dec 15, 2009 01:37 PM 
reimaged the lab
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Lance Jewett Nov 30, 2009 08:44 AM 
Task reassigned to Lance Jewett.
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Stephen Pierce Nov 29, 2009 07:56 PM 
A student demonstrated that switching between Word
and Internet explorer would cause the screen to go
black for a couple of seconds.

I suggested he move to another machine and upon
logging out a file synchronization utility started
to run and would not complete the log out for
about 5 minutes.

Machine located in position E1
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