Status changed from (1) Pending to (5) Completed

System delivered, need to setup SIS Data Warehouse.

system has malware that hijacks DNS and other
functions that Malware Bytes, Spybot S&D,
Microsoft MRT, Sophos, and other security software
cannot find.

Sophos wouldn't update because of registry
permission problems.

I re-imaged the system yesterday, and am
finalizing the software load out today and
returning it.

now her boss Gary Dukes, is calling in asking
about the task and why it is taking so long. can
someone give Debbie a call to let her know the
status of the task please. he said that it needs
to be done today

called to check on the status of this task, says
she is having trouble printing as well. The
instructor has sent her a final via email because
she is unable to print. 

****This is an email****
Hello:
RE:  35070
 
I'm so lost, I'm at a thin client -- not in my
office.  I'm so sad.  I'm trying to be patient
about getting my computer back...
 
One thing that would help me cope with the
displacement and homesickness for my office and
computer is if I could have access to printers
again.  Somewhere in all of this I have lost all
ability to print or find a printer with my login.
 May I (diehmd) have access to VPSA printers: 
maximus, sully, and VGER?  Please.
 
Thank you.
Debbie

_______________________________ 
Deborah Diehm 
Asst. to the Vice President for Student
Affairs/NSE Coordinator 
Western Oregon University 
345 N. Monmouth Ave. 
Monmouth, OR 97361 
503.838.8423 
FAX:  503.838.8511 
Email:  diehmd@wou.edu 
www.wou.edu/student 
"Just keep swimming" Dory, Finding Nemo

She can not get into Portal gives her a blank 
page and says done. She logged into her computer 
for the 3rd time today and her computer tells her 
cannot find script, and that her sophos anti 
virus did not download as well as gives a huge 
long error:   
scrip //mash.wou.edu/sysvol/mashwou.edu/polocies/
{7b0127b1-b8d6-4154-b2d3-
2a2b06aba8d9}/user/scripts/logon/common 
drives.vbs"

Status changed from (1) Pending to (5) Completed

went over to her office installed spybot and spy
ware ran malware bytes twice removed viruses.
(hijack display) her webpage still brings up weird
pages like ///C:/programfiles/firefox etc. dont
know what else to do. Jordan said he would help me
with the hijack this program when he got the
chance. i told her we would be back to finish
working on her computer.

Priority changed from (3) Priority to (2) High Priority.

when she logs into the portal. she was directed
straight to the dish network website. and she said
that it takes up the whole screen. she also said
that brian worked on this before and that it was
fixed. and now it is doing it again.

Phone: 8-8423