Service Request Ticket - # 35081

Service Request Ticket - # 35081

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Service Request Information

CONTACT	Name	Ayer, Lyn	Date	Nov 30, 2009 09:44 AM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070447 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	FTC61F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:A0:8C

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Dec 18, 2009 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Dec 18, 2009 10:47 AM	installed the keyboards she needed and vlc	Add Attachment
Richard Kavanagh student	Dec 18, 2009 10:20 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Todor Todorov	Dec 18, 2009 09:55 AM	called again and asked for the days and times she is available	Add Attachment
Cinthya Mendez-Garcia	Dec 15, 2009 09:31 AM	available times: this morning until 12/noon	Add Attachment
Gabriel Thrash	Dec 15, 2009 09:21 AM	Called and left vmail requesting availability.	Add Attachment
Casey Sonflieth	Dec 14, 2009 02:16 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Dec 14, 2009 02:16 PM	she called in asking if someone can come by and help her out with this task. she has had this task in here for a while and she is kinda getting frustrated. ill bump it up	Add Attachment
Cinthya Mendez-Garcia	Dec 08, 2009 10:20 AM	the dvd needs to work by tomorrow she has a workshop tomorrow.	Add Attachment
Cinthya Mendez-Garcia	Dec 08, 2009 10:19 AM	available times: today except 12/noon -2pm. tomorrow she will not be in.	Add Attachment
Cinthya Mendez-Garcia	Dec 08, 2009 10:18 AM	called to check on the status of this request. says the dvd issue is working on other co workers machine but just not on hers.	Add Attachment
Chris Marsaglia	Dec 01, 2009 02:26 PM	She called and wants someone to come over. She can't play DVDs in her machine either and would like that to be looked at as well.	Add Attachment
Casey Sonflieth	Nov 30, 2009 09:46 AM	In her office 11/30/2009 in office tell about 1130 am 12/1/09 930-12 2-5	Add Attachment
Casey Sonflieth	Nov 30, 2009 09:44 AM	Lyn Ayer would like to add two font types to her computer. the fonts are BSD Hebrew and BSD Greek. 88328 ayerl@wou.edu	Add Attachment