Service Request Ticket

Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Nov 30, 2009 10:37 AM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090720 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 17-inch, aluminum #Z0GW
	Serial No.	SW89461QT8YB	Location	PDR
	CPU	Intel Core 2 Duo 2.8GHz(6MB L2, 1066FSB)
	OS	Unknown	Software	includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0073053
	Wired NIC	D4:9A:20:00:4C:3C
	Wireless NIC	F8:1E:DF:D5:B7:44
	Bluetooth NIC	60:FB:42:7C:A7:46

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 08, 2010 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jan 08, 2010 04:20 PM	Mobile account login fixed. Task completed.	Add Attachment
Dale Goodell	Dec 09, 2009 04:18 PM	Machine delivered. Need to fix the mobile account setup.	Add Attachment
Dale Goodell	Nov 30, 2009 03:44 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Nov 30, 2009 10:37 AM	he has a older Powerbook G4(W320030390) that has died on him that he has bought this to replace. Please talk with Kevin about any additional software beyond Office and record any additional software added to this new laptop in inventory. This will be on counter in ITC008 with invocie and new equip form(this is not GFA)	Add Attachment