Service Request Ticket - # 35089

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2009 11:20 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090132[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFL9CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:46:82

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Dec 08, 2009 02:33 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham Dec 08, 2009 02:33 PM 
CSC files which are local files built up on
machine. Deleted the files. forced group policy
update. did virus scan, found nothing, same with
malwarebytes.
 Add Attachment
Nathan Higginbotham Dec 08, 2009 01:48 PM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Lance Jewett Dec 01, 2009 03:16 PM 
Task reassigned to Lance Jewett.
 Add Attachment
Chris Marsaglia Nov 30, 2009 11:20 AM 
It's not locked to any specific user but it is 
saying that a users profile is locked and won't 
start up. It happens with multiple students.
Add Attachment