Service Request Ticket

Service Request Information

CONTACT	Name	Little, Stan	Date	Nov 30, 2009 04:23 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081164 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3B5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, *TRANSFERED TO W#20110871 APRIL2013* Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1C:D8:83

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 08, 2009 04:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Dec 08, 2009 11:12 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Dec 08, 2009 11:12 AM	Added Stan to software_visio AD group so he can run Visio on Remote Desktop.	Add Attachment
Tricia Flaherty	Nov 30, 2009 04:23 PM	we need to remove Visio Std 2003 from W#20070855 and install it for Stan Little on W#20081164 as Penelope will be retiring as of December 16th and her job duties related to Visio will be going to Stan. A different user will be starting to use Penelope's station on the 16th so he would like to get this switched before the new person starts	Add Attachment