Service Request Ticket

Service Request Information

CONTACT	Name	Hutchinson, Teresa	Date	Dec 01, 2009 09:08 AM
	Department	Telecommunications	Phone	88010
	Location		Email	hutchinsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090171 (opens in a new window)	Bldg/Room	UNK
	Service Tag	HFH9CK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	hfh9ck1	Location	Unknown
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:32:43:91

TECHS	Submitted by	Paul Lambert	Contact	lambertp@wou.edu	88003
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 07, 2009 02:00 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 07, 2009 02:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 07, 2009 02:00 PM	fixed blue screen. had to reinstall os. works now and is back at ed111	Add Attachment
Lance Jewett	Dec 03, 2009 04:30 PM	The computer is here running tests	Add Attachment
Paul Lambert	Dec 01, 2009 02:43 PM	Task reassigned to UCS Tech.	Add Attachment
Paul Lambert	Dec 01, 2009 02:43 PM	assigned to ucs tech, teresa is the contact, paul entered it	Add Attachment
Teresa Hutchinson	Dec 01, 2009 02:01 PM	Task reassigned to Paul Lambert.	Add Attachment
Teresa Hutchinson	Dec 01, 2009 02:01 PM	Paul this showed up under me but I'm sure I've never typed the words blue screen of death...can I close it or is true?	Add Attachment