Service Request Ticket

Service Request Information

CONTACT	Name	McDaniel, Heather	Date	Dec 01, 2009 03:03 PM
	Department	Human Resources	Phone	88963
	Location		Email	mcdanieh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070982 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4TFYBG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003
	Wired NIC	00:1E:C9:76:E3:E7

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 01, 2009 03:54 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Dec 01, 2009 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Dec 01, 2009 03:54 PM	renamed and bound his computer and added local printer, and did gpupdate /force	Add Attachment
Chris Marsaglia	Dec 01, 2009 03:04 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Chris Marsaglia	Dec 01, 2009 03:04 PM	He can't work without it. It needs to be done ASAP	Add Attachment
Chris Marsaglia	Dec 01, 2009 03:03 PM	Employee Bill Sexton needs to be added to printer Hp p3005, located in Admin 205C.	Add Attachment