Service Request Ticket - # 35161

Service Request Ticket - # 35161

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Service Request Information

CONTACT	Name	Shaw, David	Date	Dec 03, 2009 02:57 PM
	Department	Business/Economics Division	Phone	88466
	Location		Email	shawd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070940 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	853036	Location	was Stubing/Shaw, BU
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792
	Wired NIC	00:1E:C9:77:BA:32

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	cimende@wou.edu	88069

Tracking

Entered by	Date	Memo
Cinthya Mendez-Garcia			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Feb 03, 2010 03:35 PM	Task reassigned to Cinthya Mendez-Garcia.	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 03:35 PM	**This is an email** Hi Cinthya, You can close the request. I haven't run into the problem recently. Best Regards, Dave Shaw	Add Attachment
Cinthya Mendez-Garcia	Feb 03, 2010 02:44 PM	**This is an email** Hi I am Cinthya Mendez from Computing Services and I am contacting you about a service request, #35161 entered on December 3. We are not certain if this is still an issue for you. If you continue to experience the problem, please give us a call at: 503-838-8925. We appreciate your patience! If we have not heard from you within 5 working days, we will assume the matter is resolved and close the service request. Thank you. Thank you, Cinthya Mendez	Add Attachment
Teresa Hutchinson	Dec 21, 2009 03:25 PM	**This is an email** Hi David, Just letting you know that we still have a service request for you (#35161) relating to a computer locking up and we want to thank you for your patience! We'll assist with this as soon as possible. Thanks! --	Add Attachment
Gabriel Thrash	Dec 09, 2009 09:29 AM	called and left vmail.	Add Attachment
Chris Marsaglia	Dec 03, 2009 02:57 PM	He is trying to work and his keyboard locks up. He is able to fix this by using the mouse to log off, but it tends to get a little frustrating. If anyone has any ideas, he would greatly appreciate an email conversation.	Add Attachment