Service Request Ticket

Service Request Information

CONTACT	Name	Henderson, Jessica	Date	Dec 04, 2009 11:23 AM
	Department	Athletics	Phone	88486
	Location		Email	hendersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030407 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	GMHJ141	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0045604 installed as Office XP Pro
	Wired NIC	00:0C:F1:8C:35:89

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 14, 2010 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jan 11, 2010 02:05 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jan 04, 2010 03:21 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jan 04, 2010 03:21 PM	There is a new computer and monitor for her in ITC008 by counter with GFA setup form	Add Attachment
Joshua Johnson	Dec 09, 2009 02:41 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Dec 09, 2009 02:41 PM	called to have the priority changed on the task. would like some one to let her know about how long this task would take. hendersj@wou.edu 88486	Add Attachment
Brian Berkley	Dec 04, 2009 12:02 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Chris Marsaglia	Dec 04, 2009 11:23 AM	Her computer is making a very irritating high pitched noise for the past month. It has gotten slower and slower. It freezes when she has more than one program running. She was due for an update awhile ago.	Add Attachment