Service Request Ticket

Service Request Information

CONTACT	Name	Milligan, Lucinda	Date	Dec 04, 2009 03:38 PM
	Department	Graduate Studies	Phone	88486
	Location		Email	milliganl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080484 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	F8JNPH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	F8JNPH1	Location	ITC Hallway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:EA:1E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 08, 2009 03:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 08, 2009 09:47 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Nathan Higginbotham	Dec 08, 2009 09:47 AM	called and left voicemail to see if it was working ok now.	Add Attachment
Nathan Higginbotham	Dec 07, 2009 02:39 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Nathan Higginbotham	Dec 04, 2009 04:33 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 04, 2009 04:33 PM	scanned using sophos and malware bytes, found 2 problems. told her if she had any more problems to contact us again. putting on hold for now.	Add Attachment
Cinthya Mendez-Garcia	Dec 04, 2009 03:38 PM	says the message said one virus was detected. the windows security alert came up and it will not let her close it. says it just happened now. says she was on a website and then this message came up. now her webpage is blank and sophos just came up with a message. available times: today or monday except between lunch 1-2pm	Add Attachment