Service Request Ticket - # 35194

Service Request Ticket - # 35194

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Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Dec 07, 2009 08:22 AM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090395 (opens in a new window)	Bldg/Room	MA 121
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	MY96124077	Location	hooked to W#20051015 - Advisor's Office
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 12, 2010 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 12, 2010 01:33 PM	I went and got this unstuck for her. The printer is printing fine now.	Add Attachment
Tricia Flaherty	Jan 11, 2010 04:27 PM	Ambre asked me about this task while I was on the phone with her this morning, she was afraid it was closed even though it was not fixed because the person who came over did not let her now that they could do anything more to help her. I told her it was still open and i would talk with Adam about it .	Add Attachment
Lance Jewett	Jan 04, 2010 01:23 PM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Dec 30, 2009 02:05 PM	called, wondering if the printer can be fixed or if it needs to be replaced. said the tech thinks it needs to be replaced.	Add Attachment
Lance Jewett	Dec 28, 2009 09:48 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Dec 28, 2009 09:37 AM	Printer ink leaked out and the ink slide head keeps getting stuck	Add Attachment
Casey Sonflieth	Dec 28, 2009 08:26 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Dec 28, 2009 08:26 AM	she called in and wants it done today(monday) she is really upset that it is taking a long time. Phone: 8-8434	Add Attachment
Emily Kavanagh	Dec 18, 2009 10:33 AM	She has had this out for two week and called to check on it should would relly like someone to come on Monday to look at this!	Add Attachment
Casey Sonflieth	Dec 14, 2009 08:11 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Casey Sonflieth	Dec 14, 2009 08:11 AM	she called in asking about the status. i bumped it up to high priority. it was put in last week	Add Attachment
Joshua Johnson	Dec 07, 2009 08:55 AM	Ambre plahn 88434 plahna@wou.edu	Add Attachment
Joshua Johnson	Dec 07, 2009 08:22 AM	the cartriage is stuck in one place and is having ink come out of the top. having a error say that there is a possible paper jam	Add Attachment