Service Request Ticket - # 35210

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2009 02:57 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070432[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 4XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C3:34

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Dec 15, 2009 10:39 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Dec 15, 2009 10:39 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Dec 15, 2009 10:39 AM 
had richard come over, and he enabled the tray 2
option from the network printer itself.
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Cinthya Mendez-Garcia Dec 15, 2009 09:40 AM 
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Dec 15, 2009 09:40 AM 
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Dec 15, 2009 09:40 AM 
****This is an email****
I just want to make sure the task I sent in
yesterday for Optics is still open. The info desk
does not have tray 2 showing up on the drop down
for Optics. Optics is our color printer. Thanks!


Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
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Gabriel Thrash Dec 15, 2009 09:31 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Dec 15, 2009 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Dec 15, 2009 09:31 AM 
Went over and fixed this last week. Cleaned up the
computer and installed some updates and everything
worked fine.
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Joshua Johnson Dec 07, 2009 02:57 PM 
****This is an email****
Greetings,
 
The information desk staff are having problems
with their computer. 20070432[Edit Inv]. Some of the problems:
    email freezes and doesn't send
    email does not attach documents
    it freezes opening explorer    
    the internet connection is slow
    it randomly shuts down
 
Please contact me if you have any questions. Thanks!
 
Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
Please consider your environmental responsibility
before printing this email
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