Service Request Ticket - # 35217

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2009 04:21 PM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071216[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.50GHz, 6M L2 Cache, 800Mhz
Serial No. 69B4GG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066424 upgraded from Office 2003 on 2/22/2008

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:CB:A7:11

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public
Entered by Date Memo
Brian Witt Dec 10, 2009 01:07 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Witt Dec 10, 2009 01:07 PM 
****This is an email****

Brian
Please just cancel this service request. I will
request for assistance of backing up file on H
drive next term when I return to the campus with
my work laptop. Thank you for your time.
Chungfan
Add Attachment
Brian Witt Dec 09, 2009 01:25 PM 
****This is an email****

Hello,

I understand you have lost some important files
from your H: drive.  Can you please let me know
the exact location and names of the files you have
lost?  This way we can locate them on our restore
disks and get those recovered for you.

Thanks,

Brian
Unix Sysadmin
Add Attachment
Brian Berkley Dec 08, 2009 10:52 AM 
Task reassigned to Network Support.
 Add Attachment
Joshua Johnson Dec 07, 2009 04:21 PM 
Ni, Fran searched for files on her H drive and she
was not able to find them. would like to have
someone help her recover her files. She is missing
the grades for her classes. The course information
is also missing.
88038
nic@wou.edu
today before 5 and will leaver her door unlocked.
if she is not in her office there will be a note3
saying were she is at
Add Attachment