Service Request Ticket

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Service Request Information

CONTACT	Name	Kirk, Donna	Date	Dec 07, 2009 04:25 PM
	Department	Financial Aid	Phone	88679
	Location		Email	fossumd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090726 (opens in a new window)	Bldg/Room	NPE 201
	Service Tag	4TG1JL1	Description	Dell Latitude E6500,2.80GHz,6M,1066MHz FSB
	Serial No.	4TG1JL1	Location	Brian Kortz Sports Info STATS laptop(32bit)
	CPU	Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)
	OS	Windows 7 Pro	Software	Office Pro Plus 2007 from P0073086,
	Wired NIC	00:24:E8:EC:ED:F7
	Wireless NIC	00:24:D6:55:19:2A
	Bluetooth NIC	70:1A:04:58:8A:1A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 29, 2010 09:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jan 29, 2010 09:57 AM	Marking this task as completed. I collected the old laptop on 1/28/10. Michael Soukup checked the old machine for any data that needed to be moved.	Add Attachment
Dale Goodell	Dec 18, 2009 01:24 PM	Need to collect their old laptop; will wait until the first of the term.	Add Attachment
Dale Goodell	Dec 18, 2009 01:24 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Dec 18, 2009 01:23 PM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	Dec 18, 2009 01:23 PM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Dale Goodell	Dec 18, 2009 11:15 AM	See SR # 35327.	Add Attachment
Dale Goodell	Dec 18, 2009 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Dec 18, 2009 11:10 AM	Laptop setup and delivery completed. I'm creating a separate task for Michael Soukup to install some specialized financial aid applications.	Add Attachment
Dale Goodell	Dec 16, 2009 11:10 AM	I've installed all Windows updates and updated all device drivers. I should have the software setup complete later today (Wednesday, 12/16) and I'm planning to deliver the machine by Friday morning, 12/18.	Add Attachment
Dale Goodell	Dec 09, 2009 10:37 AM	I've ghosted the machine to the E6500 image. I still have more to do with this task, but a high priority setup task has been assigned to me for now.	Add Attachment
Dale Goodell	Dec 08, 2009 03:37 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Dec 07, 2009 04:25 PM	This is to replace a old laptop that they use for general office use and mostly SOAR, it needs to be able to access wireless and Banner Applications as well as special apps for Financial Aid. Donna Fossum is the contact so please talk with her about who would need Admin access	Add Attachment